Client Manager - Reputation Management & Corporate Communications

FleishmanHillard is part of one of the world’s largest communications agencies, bringing clients fresh thinking, strategic expertise and creative power for authentic, break-through communications. At FH Dublin integrated communications is at the core of what we do – across our network, our team and all platforms and the successful candidate will be expected to understand how all the channels of communication impact on a company’s reputation.

Reporting to the Client Director, the client manager will deliver daily client service and needs a proactive professional approach to ensuring deliverables are achieved. Problem solving capabilities, a passion for delivering transformative outcomes for clients and a can-do attitude are essential.

The successful candidate will:

  • Have a thorough understanding of the client’s business, commercial context, communications issues and brand positioning, in order to shape advice accordingly
  • Play a central role in planning work that addresses client’s goals, objectives and priorities
  • Manage day-to-day client liaison, ensuring deadlines are met and the client is continually informed of the status of ongoing projects
  • Be highly capable when leading campaign / programme implementation including external engagement and wider outreach
  • Draft and produce high quality content for clients drawing on senior support for strategic guidance only
  • Develop communications toolkits for campaigns / programmes
  • Manage client budgets across client scope and projects
  • Successfully initiate and build trusted client relationships over the long-term

KEY REQUIREMENTS

Knowledge and Expertise

  • Minimum of three years’ experience in a PR/communications agency or in a similar role with a track record in industry leading effective campaigns
  • Excellent time management skills, and the ability to work in a fast-paced, high pressure environment, managing your own work and that of others
  • Applicants must be eligible to work in Ireland and available for international travel
  • Ability to build and maintain key relationships with media/opinion leaders and other relevant third parties
  • Experience of working on international client briefs would be beneficial but not essential
  • Experience of working with consumer or lifestyle brands would be an advantage
  • Familiarity with inter-agency brand planning and/or global account planning would be advantageous
  • Experience of implementing campaigns that are designed to build a corporate reputation is desirable
  • A clear understanding of the main digital platforms and how to utilise for maximum impact in client campaigns